Someone always pays the bill for expertise. If it’s not you, it’s time to look at whose interests are really being served with free services.

Performance issues and behavioral incidents at work have surged. Employee experience platforms may offer a way to track the data that can prevent or resolve these incidents.

The facts around the state of the modern workplace – and the people who comprise it -- are clear. So are the best practices ...

Meta’s choice to shutter its enterprise offering is one clue to the metaverse’s reception in workplaces, but Apple’s headset could offer a way forward.

Genesys debuts new AI-powered capabilities, startup Glue launches a generative AI-based comms platform, and Microsoft ...

Logitech debuts MeetUp 2, an audio/video collaboration bar designed for huddle rooms and other smaller spaces.

Avaya unveiled multiple partnerships, integrations and product updates that further deliver on its promise to innovate without disrupting.

At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...

(Author’s note: this article in its entirety was written without the help of generative AI (Gen AI) in any way, nor was AI used to generate any graphics, either.) Leveraging the large language models ...

This expanded integration with RingCentral, along with others, gives Avaya customers full control over how they modernize communications.