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Taxpayers have been let down by poor customer service at HMRC that has seen average call waiting times jump to 23 minutes, the National Audit Office has said.

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Improving sustainability and productivity is an absolute requirement for Council Finance leaders faced with the challenge of doing even more with even less. Chaired and introduced by Chris Smith and ...

Fragmented funding in the face of rising waiting lists and chronic understaffing has brought the adult social care sector “to its knees”, according to an influential group of MPs.

Performance-related pay is to be piloted among senior civil servants in a bid to prevent an exodus of talented staff to the private sector. Slow progress in compensating employees for discriminatory ...