Also, Zingtree launches CX solutions, EnGenius releases a video conferencing tool, and Calabrio Releases New Business Intelligence Tool.

That’s where Infobip comes in. It also has an ecosystem of providers that includes Vivo, Claro, TIM Brazil, Vodafone, Orange, Telefónica, and other operators. Nokia turning to CPaaS, as Ericsson did, ...

Now it’s time for Masarek and the team to execute consistently and turn their strategy roadmap into sales success ...

More Gen AI news from AWS, RingCentral, Qualtrics, SymphonyAI and Avaamo. Also, Calendy’s new browser extension simplifies meeting workflows.

However, what “net neutrality” means in a world where the Internet’s changed since the first time net neutrality was made ...

Each approach identifies the data that AI could analyze for the betterment of customer experience – but only one really tells enterprises what the customer wants.

The RTO battles may be in an uneasy truce, but there is reason for optimism that enterprises want to continue to improve the in-person meeting room experience ...